Training cables (also known as supervisory cords, Y cords, or splitters) connect to Quick Disconnect (QD) headsets only. Training new staff, ongoing staff training, and supervisor drop-ins are all situations that are common in contact centers. Here's what you need before your new staff members arrive! If the new staff members will work on the phone, side by side training is especially a must however, how the training is delivered depends upon several factors. Their success translates into happy customers, which is is why it's imperative to provide valuable, hands-on training from the start. Call us at 1-86.Ĭontact center staff members are at the front lines of engagement with your customers. Please contact us if you have an older model headset, and we can determine if a battery is available. If you are using a headset that has been discontinued, we have not included them on this list. Here’s a quick reference to help guide you to the correct replacement battery for your wireless headset. The cost of a replacement battery runs anywhere from $15-$35, depending upon the brand and model of your headset. These are just some of the scenarios that could be battery-related, and are definitely worth checking into. You may also experience staticky calls, a microphone that won't "talk" anymore, or calls that drop for no reason. Why is this important? After about 2 years, the battery will degrade and you may notice a decrease in its talk time. It does not require the entire headset piece to be sent into the manufacturer for replacement. When we refer to a “field replaceable battery” we mean one that you, as the user, can change out yourself. One of the best features of a wireless headset we believe is the convenience of changing the battery. The most economic headset may not be the right headset for your needs, so it's important to think through the use of the headset, the environment where it will be used, and more. They come with a variety of wearing styles, and of course, a variety of price ranges. Many even offer numerous connection points, eliminating the need for multiple headsets. Wireless headsets connect to desk phones, PCs and smart phones/tablets. When you consider the need for quick team collaboration or consultation, access to the local printer, or the capability to simply get up and stretch, everyone should have a wireless headset. The ability to multitask is a requirement today, as phone calls and simultaneous computer data entry are a must for most jobs. Wireless headsets are one of the most important tools on your desk at work. As the base of the headset movesīackwards, you will feel soft clicks until the microphone rests close to your cheek.Īre you experiencing a loss of talk time, a degradation of call quality, or other issue with your wireless headset? You may just need a new battery! For a complete list of the wireless headsets we carry, and the corresponding replacement batteries, read our blog post here: Which Wireless Headsets Have Field-Replaceable Batteries? When you hold the base of the headset, push it in and back toward your ear to allow the pivoting earpiece to bring the microphone close to your mouth. Step 6: Slide the cover back on and push it into place.Ĭoincidentally, we noticed that the earpiece pivots on the CS540 for a customized fit. Step 5: Once connected, slide the battery into place. Step 4: Plug the new battery connector into the battery port of the headset. Step 3: Grasp the battery connector (the tiny white square piece) and disconnect from the headset. There is one on each side of the battery, which holds ("clips") the battery securely into place. Step 2: Pull the battery out of the attachment clips. Step 1: Slide the battery cover off and remove it from the headset. If after long use you notice that a fully charged battery is no longer lasting long enough, youĬan replace the battery, with no tools required! Simply purchase the spare battery for the CS540 headset here CS540 Replacement Battery and then follow these quick steps: You should recharge the headset immediately. If you are not on a call and press the call control button, you will hear three low tones if theīattery is critically low. Warning signs that your battery is low: If you are on a call and the headset battery is critically low, you will hear a repeated single low tone every 15 seconds indicating that the battery is low. Typically, with every day use, wireless headsets can be used for 2-3 years with no problems however, after that time, you may experience difficulties on your calls due to a degraded battery. Wireless headsets are a convenient way to handle phone calls either at your desk or away from it. The Plantronics CS540 is a convertible wireless headset that offers 3 different, comfortable wearing styles.
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